QUALITY IS WHAT DEFINES US
Quality is the bedrock of our reputation in business and the key to our success. Since the foundation of the company, we have pursued excellence of product and service on behalf of our clients. We pride ourselves in delivering a service, which we are constantly seeking to evolve and improve. At the heart of that service is our clients and our business mantra is understanding each customer’s unique requirements and matching those needs to materials which match the exact specifications of each client.
Underpinning that commitment to excellence are the 8000-plus routine tests we conduct each month, all focused on delivering our customers the best industry experience possible. Our QA meets daily with the production to review our operations and, alongside the routine tests, they conduct visual inspections of grades of produced material to ensure the quality is in accordance with agreed specifications of cement plants and that any necessary corrective measures are carried out as effectively and efficiently as possible.
Before a single kilogram of material is released to a client, it’s subject to an exhaustive Quality Assurance (QA) process. Early stage QA processes include chemical analysis of drill cut samples – before and after blast – as well as chemical analysis tests. As well as carrying out our own testing, RAK Rock material has been tested and approved at numerous, reputed independent laboratories for the suitability of various specification requirements in the concrete, cement and steel industries.
This dedication permeates Rak Rock’s entire operation with our QA department overseeing every stage of production, storage and distribution. While our QA team works in close liaison with the production department, it draws on the years of experience and expertise of its own team members, allowing it to operate independently and carry out extensive testing in our well-equipped, on-site chemical laboratory and XRF testing facility. ISO 9001 certification confirms the excellence of our system for periodic calibration, as well as our in-house testing of measuring and our test equipment. Our QA department adheres to both the standards of American Society for Testing and Materials (ASTM) and British Standards (BS).